CRA looking at AI, training to help call centre staff provide accurate answers
October 28, 2025
A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.
Unpublished Newswire
Watch the Queen's University Gaels (2) and the University of British Columbia Thunderbirds (6) go head-to-head in this U Sports women's rugby championship semifinal match from Thunderbird Stadium on the campus of the University of British Columbia.
October 31, 2025 - 21:30 | | CBC News - Ottawa
The new plant began operation last month, after the company's original plant outside Hartland, N.B., was destroyed by fire in March 2024.
October 31, 2025 - 16:47 | Johnny James | Global News - Canada
Ontario’s Ronald Reagan ad campaign enraged a mercurial American President and torpedoed trade negotiations between Canada and the U.S.But just across the river from Windsor, Ont., in Detroit, not everyone has noticed the 60-second TV ad that has chilled diplomatic relations with Canadian neighbours they’ve always considered family.
October 31, 2025 - 16:43 | Patrick White | The Globe and Mail
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