CRA call centre employees vulnerable to job cuts under Carney’s cost-savings plan, union says

The union representing Canada Revenue Agency employees is warning that Ottawa’s push for cost savings will disproportionately affect the employment of call centre workers, resulting in poorer service for Canadian taxpayers.

Since May, 2024, the CRA has reduced its work force by more than 10 per cent, shedding more than 8,000 jobs, many of which were contract workers at call centres across the country.