Unpublished Newswire

OTTAWA — Despite hundreds of millions of dollars of investments since a devastating 2017 audit, the Canada Revenue Agency’s call centres are still plagued with worsening reliability and accuracy problems as agents give wrong information as often as 87 per cent of the time. That’s according to a new report by Auditor General Karen Hogan published on Tuesday. The audit found that Canadians are waiting far too long on hold to speak to an agent and, when they get through, they often receive inaccurate general information. “I’m worried that despite a new telephony system and other...